Effective Date:      July 2021
Job Title:                  One-to-One Coordinator
Reports to:             Instructional Director
Status:                     Full-time
FLSA:                         Exempt


Is responsible for all aspects of one-to-one tutoring including student case management.  Directs evening office coverage and supports a variety of agency program activities including volunteer information sessions, student intake and assessment, small group classes and library access.  Responsible for entering data into the New York Reporting System data system as required and work with the Instructional Director to ensure New York State Education Department compliance.


One-to-One Tutoring

  • Is responsible for all aspects of student assessments.  Will coordinate scheduling of students and assessment volunteers, will send testing updates to tutors, and keep track of who needs testing throughout the year.   
  • Is accountable for one-to-one student intake; inclusive of but not limited to handbook review, program expectation and requirements, facility overview, and resources awareness (e.g. referral to library for a card, referral to classes or computer use). 
  • Responsible for entering data into the New York Reporting System data system as required and work with the Instructional Director to ensure New York State Education Department compliance.
  • Coordinate the collection and tracking of monthly hours for one-to-one tutoring.
  • Matches one-to-one students with tutors.

One-to-One Student Case Management:

  • Provide support and guidance to an adult student entering and persisting in a literacy program.
  • Identify barriers to employment.
  • Refers students to LR classes as needed.
  • Connect students to the local Employment OneStop and Job Zone.
  • Identify barriers to post-secondary education or job training.
  • Conduct initial Intake and Assessment.
  • Report Contact data in ASISTS.
  • Track referrals to outside resources in ASISTS.

Other responsibilities:

  • Directs evening office coverage and supports a variety of agency evening program activities including volunteer preview sessions, student intake and assessment, small group classes and library access.
  • Works with instructional staff to ensure overall program development and growth.
  • Serves as agency ADA Manager for LR office; as such, assists participants who seek accommodations by referring participants to community services to best meet their need.
  • Attend staff, department and board meetings with Instructional Director as needed.
  • Work closely with Instructional Staff in ensuring clear and seamless transitions of responsibility in all areas.
  • Support Group Coordinator as a back-up.
  • Regular and reliable attendance is required.
  • Perform other duties as assigned by Instructional Director.

Minimum Qualifications:

  • Bachelor’s degree from an accredited college or university preferred or a mixture of education and experience.
  • At least one year experience in case management, human services, or adult education.
  • Knowledge of and/or professional experience with adult English as a Second Language programs, highly desirable.
  • Strong communication, organizational and customer service skills.
  • Good judgment and sensitivity in working with low-literate adults, speakers of other languages, and volunteers from diverse backgrounds.
  • Ability to understand, interpret and prepare written materials.
  • Ability to represent Literacy Rochester with enthusiasm and a welcoming attitude.
  • Strong digital skills with a working knowledge of databases and Microsoft Office 365 a plus.
  • Ability to work nights and weekends as needed.

Literacy Rochester is committed to a policy of equal employment opportunity for all employees and applicants for employment.  LR is committed to creating a diverse environment and is proud to be an equal opportunity employer. As such, LR is steadfast to creating and reinforcing a work environment and services that are free from discrimination and harassment.  LR believes that people of diverse backgrounds and beliefs enrich our workplace and LR is committed to promoting and embracing a culture of diversity and inclusion.

Literacy Rochester continually reaffirms our legal obligation and commitment to fostering a working environment free from discrimination. LR will consider all job applicants and employees for placement, development programs, job assignments, transfers, and promotions regardless of age, race, color, creed, sex, religion, national origin, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, military status/service, or domestic violence victim status.

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  • Invitation to Self Identification

    It is an unlawful employment practice for an employer to fail or refuse to hire or discharge any individual or otherwise to discriminate against any individual with respect to that individual's terms and conditions of employment, because of such individual's race, color, religion, gender or national origin. This employer is subject to certain nondiscrimination and affirmative action recordkeeping and reporting requirements which require the employer to invite employees to voluntarily self-identify their race/ethnicity, disability and military service. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders and regulation, including those which require the information to be summarized and reported to the federal government for civil rights enforcement purposes. If you choose not to self-identify at this time, the federal government requires this employer to determine this information by visual survey and/or available information. For civil rights monitoring and enforcement purposes only, all information will be collected and reported in the categories identified below.
  • Disability description

    You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include but are not limited to blindness, autism, bipolar disorder, post-traumatic stress disorder, deafness, HIV/AIDS, muscular dystrophy, epilepsy and intellectual disability.
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    All information written on this application is complete and accurate to the best of my knowledge. I understand that any misrepresentation of facts in this application disqualifies me from further consideration, or if employed, is grounds for dismissal. I understand that any employment offer is contingent upon satisfactory references and I authorize Literacy Volunteers of Rochester, Inc. to investigate my past employment and education history, as well as references given on the application. I understand that if employed such employment may be terminated for just cause, or no cause, at any time in accordance with New York State Employment at Will statute. I also understand and agree that the terms and conditions of my employment may be changed with or without cause, and with or without notice, at any time by the organization.
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