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Customers Helped in 2025/2026 Program Year

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Site Locations & Growing

Literacy Rochester orange asterisk logo

VOLUNTEERS

Become a Digital Literacy Volunteer

In 2013, Literacy Rochester created the Digital Literacy program. Our mission is to narrow the digital divide by providing individuals with access to free tech help.
Discover all that the Digital Literacy program has to offer.

Services

One-on-One Appointments

Digital Literacy Workshops

  • Attend a workshop to learn more about a specific digital topic
  • Focus on computer, software, & digital skills. View Upcoming Workshops.

Drop-In Help Sessions

  • View Sites & Schedules. No appointment needed
  • Focus on operating devices, using software, or navigating the internet.

Northstar Digital Literacy

  • Northstar is an online learning platform that helps adults build essential digital skills through interactive lessons, practice activities, and skills assessments

Digital Divide (n): 

The economic, educational, and social inequalities between those who have computers and online access and those who do not.

A customer and a Digital literacy volunteer working one-on-one
Group of community members with computers and devices learning from a Digital Literacy volunteer

Households with no computing device*

    • 6.5% of Wayne County
    • 5.8% of City of Rochester
    • 3.7% of Monroe County
    • 2.9% of Ontario County

Families with income under the poverty line*

    • 29.1% of City of Rochester
    • 14.2% of Monroe County
    • 12.9% of Wayne County
    • 9% of Ontario County

Households without an internet subscription*

    • 12.3% of City of Rochester
    • 9% of Wayne County
    • 7.8% of Monroe County
    • 7.0% of Ontario County

*Information retrieved from the U.S. census 2024

Types of Digital Tasks

  • Use a desktop, laptop, tablet, or smartphone.
  • Upload/download documents to email, USB drive, or cloud services.
  • Search for jobs / complete job applications.
  • Create a resume or cover letter.
  • Work in Google Workspace, Microsoft Office, or Libra Office.
  • Complete online forms.
  • Access vital online resources.
  • Connect to friends and family.
  • Create and access an email account.
  • Open a savings or checking account.
  • Submit healthcare forms / access a patient portal.
  • Obtain school information / apply for student loans.
  • Recover a password.
  • And more!
  • Use a desktop, laptop, tablet, or smartphone.
  • Upload/download documents to email, USB drive, or cloud services.
  • Search for jobs / complete job applications
  • Create a resume or cover letter.
  • Work in Google Workspace, Microsoft Office, or Libra Office.
  • And more!
Literacy Adventure webpage