Digital Literacy Glossary
Look up common terms you may encounter as you use your device or navigate the internet
Sites & Schedules
View our list of partner location. Drop-in and Appointments available
Career Boards
Cover Letter
Cover Letter Sample A PDF that shows what an ideal cover letter looks like
Cover Letter Template – A Word document that you can edit to create a cover letter
Cover Letter Tips
- Write different cover letters for different kinds of jobs
- Tell a story to show more than what the resume can tell alone
- Describe what you can offer a prospective employer
- Describe how the customer can help the employer to succeed
- Use the customer’s own words
Resumes
Resume Sample – A PDF to show you what an ideal resume should look like.
Resume Template – A Word document that you can fill in to create a resume.
Resume key words– A PDF that provides key words to use on resumes and in cover letters for different jobs.
Resume worksheet . A Word document that can be printed and given to a customer before you start to create a resume.
Resume Tips:
- Where possible, show up to 10 years of continuous employment. It is the customer’s preference whether to show more
- Include volunteer positions under Professional Experience when there are employment gaps
- Parsers (algorithms) use a hierarchy that is based on employer preferences. That’s why it’s imperative to use key words and list career highlights and qualifications/skills at the top of the resume
- Write a resume around the job description
- Write different resumes for different jobs/industries
- Show on-going education and learning (this makes the resume stronger)
- Eliminate all spelling and factual errors
Top Local Employers
Unemployment Resources
NYS Dept of Labor account sign in, job information, job listings
Unemployment Insurance (NYS Labor Dept) claim or certify benefits
ID.me Identity verification used by several government agencies.
ID.me Instructions
1: Access your ID.me account if you have one when prompted or click on the “Create an ID.me account” link on the page to create one.
2: Set up multi-factor authentication (MFA).
3: Choose an approved document to submit (Usually State Identification).
4: Upload your live photo.
5: Enter your Social Security number.
Cyber Safety Tips
Cyber Safety Tips
Internet-enabled crimes and cyber intrusions are becoming increasingly sophisticated and preventing them requires each user of a connected device to be aware and on guard.
- Keep systems and software up to date and install a strong, reputable anti-virus program.
- Be careful when connecting to a public Wi-Fi network and do not conduct any sensitive transactions, including purchases, when on a public network.
- Create a strong and unique passphrase for each online account and change those passphrases regularly.
- Set up multi-factor authentication on all accounts that allow it.
- Examine the email address in all correspondence and scrutinize website URLs before responding to a message or visiting a site
- Don’t click on anything in unsolicited emails or text messages.
- Be cautious about the information you share in online profiles and social media accounts. Sharing things like pet names, schools, and family members can give scammers the hints they need to guess your passwords or the answers to your account security questions.
- Don’t send payments to unknown people or organizations that are seeking monetary support and urge immediate action.
Cyber-Security-Quick-Reference
Current list of Cybersecurity Alerts & Advisories
*Information source FBI.gov
Email Security
Email is an old technology and it is inherently flawed. Consider following these guidelines to make yourself and your personal information more secure.
General Recommendations:
Passwords: there are two ways to create an email password: 1) use a combination of lower and uppercase characters, special characters (&^%) and numbers; or 2) create a long passphrase (It’s100%coldin Rochester)
Two email accounts: consider using one email account for family/friends, and another account for all business transactions. Why? Some companies will sell your data, and having a second account limits your exposure
Security Do’s: 1) if you suspect that your account with a business has been compromised, change your email password immediately; 2) change your password from time to time; 3) apply all software updates to your device
Security Don’ts: 1) don’t send sensitive information by email; 2) don’t store sensitive information in cloud services like Evernote and Dropbox; 3) don’t ever give out personal information in response to an email. Contact the sender using a number on the website from a trusted source, do not use the number, email, address, or any links given in the email.
Consider: using Gmail for your email account(s). It is less susceptible to spam and phishing than yahoo, Hotmail, Frontier, and AOL.
Scammers Use Fake Emergencies to Steal Your Money
Examples of Family Emergency Scams
Scammers are good at pretending to be someone that they’re not. They try to trick you into thinking a loved one is in trouble. Here’s how the scam might work:
(View or share the YouTube version of this video.)
Here’s a real-life example of a family emergency scam:
(View or share the YouTube version of this video.)
If you get a family emergency scam call, here’s how it might go:
And once the scammer makes you think they’re your grandson and in trouble, they pressure you to quickly send them money. But it’s all a scam. Your family member was never in trouble. Slow down. Verify.
How Scammers Convince You
The scammer may already know a lot about you or the person they’re pretending to be. They may know your name, where you live, and other information they could have found on social media sites or by hacking a family member’s email. And sometimes they simply guess.
But they always say you have to pay right away by wiring money through a company like Western Union or MoneyGram, sending cryptocurrency, using a payment app, or by putting money on a gift card and then giving them the numbers on the back. Here are other tactics scammers use in fake emergency scams:
- Scammers might pretend to be an “authority figure,” like a fake lawyer, police officer, or doctor working with your family member. It makes them sound more convincing, and they hope it scares you.
- Some scammers use artificial intelligence (AI) to clone your loved one’s voice. With a short audio clip — maybe from content posted online — and a voice-cloning program, a scammer could call you and sound just like your family member.
What do fake emergency scams have in common?
- The scammer will say it’s urgent and that you’re the only one who can help.
- The scammer might tell you it’s important to keep it secret. They don’t want you talking to other family members and friends and realizing it’s a scam.
- The scammers will play with your emotions. They’re counting on you to act quickly to help your family or friend. And they’re counting on you to pay without stopping to check out whether there’s really an emergency. If you get a call like this, you can be sure this is a scam.
What To Do If You Get a Call About a Family Emergency
If someone calls or sends a message claiming to be a family member or a friend desperate for money, don’t trust the voice on the line — even if it sounds like your family member or friend. Scammers are good at faking it. Here’s what to do to verify the person’s identity:
- Resist the pressure to react and send money immediately. Hang up — or tell the person you’ll call them right back. If you don’t feel comfortable hanging up, try asking a question only the real person would know the answer to, like “What kind of dog do you have?” or “Where did you spend Thanksgiving last year?”
- Use a phone number you know is right to call or message the family member or friend who (supposedly) contacted you. Ask them if they’re really in trouble.
- Call someone else in your family or circle of friends, even if the caller said to keep it a secret — or sounds like a loved one. Do that especially if you can’t reach the friend or family member who’s supposed to be in trouble. A trusted person can help you figure out whether the story is true.
If You Sent Money to a Scammer
Scammers tell you to pay in a specific way. They often insist that you can only pay in ways that make it tough to get your money back — by wiring money through a company like Western Union or MoneyGram, sending cryptocurrency, using a payment app, or by putting money on a gift card and then giving them the numbers on the back. No matter how you paid a scammer, the sooner you act, the better. Learn more about how to get your money back.
Report Fraud
If you spot a scam, report it to the FTC at ReportFraud.ftc.gov and to your state attorney general.
*This information is from the FTC (Federal Trade Communications) Website
Passwords & Password Managers
Using an easy-to-guess password is like locking the door but leaving the key in the lock. Strengthen your password with three simple tips from the United States Cybersecurity & Infrastructure Agency (US CISA):
- Make them long, at least 16 characters is recommended by US CISA.
- Make them random. You can do this by using a random string of mixed-case letters, numbers, and symbols. Example: J8dqa3@#XMo0Rs!? Another option Is to create a memorable phrase of 4-7 words. This is called a passphrase. Example: Syr@cusew1ntersarec0ld!
- Make them unique. Use a different strong password for each account. Do not use the same password for more than one account!
When making a password, avoid the following:
- Do not use your network username as your password.
- Don’t use easily guessed passwords, such as “password” or “user.”
- Do not choose passwords based on information that may not be as confidential as you think, such as your birth date, Social Security number, phone number, or names of family members or pets.
- Don’t use a consecutive string of numbers such as “1234.”
- Do not use consecutive letter sequences found on the keyboard, such as ‘asdfghjkl.’
Password Managers
A password manager is a software program to prevent password fatigue by automatically, generating, auto filling, and storing strong passwords. Password managers typically require a user to create and remember a single password to unlock to access the stored passwords.
There are many password managers available, with some offering both free and paid versions. Typically, the free versions have more limited features, and often, though not always, they restrict the number of devices you can use to access your saved passwords. Here are just a few examples of popular password managers. Remember, every password manager needs to be set up before it can be used. Every password manager out there has its strengths and weaknesses.
LastPass Offers both free and paid versions. The paid version offers password storage and syncing across multiple devices, the free version limits this feature to one device..
Bitwarden Free for unlimited devices, a paid version with additional features is available.
Proton Pass Free for unlimited devices, a paid version with additional features is available.
1Password No free version available. Only offers a paid for version.
NordPass Offers both free and paid versions. Made by the developers of NordVPN.
Chrome Password Manager Free with a Google Account. This is an integrated password manager for users of Google Chrome, syncing passwords across devices when signed in with a Google account. It’s a very seamless experience for Chrome users, especially since it auto-fills passwords and securely stores them in your Google account. However, it’s somewhat limited compared to full-featured password managers.
Samsung Pass Free on Samsung Products with a Samsung Account. Samsung Pass is designed for Samsung users, and it securely stores passwords, payment information, and even biometric data like fingerprints or iris scans for added security. It’s great for people using Samsung smartphones or tablets, as it integrates well with Samsung’s ecosystem.
iCloud Keychain Free for any user with an Apple device and an iCloud account. iCloud Keychain works seamlessly for users within the Apple ecosystem, securely storing passwords, credit card details, and even Wi-Fi network information across all Apple devices (iPhone, iPad, MacBook, etc.). It’s a great tool for Apple users, as it integrates directly with Safari and automatically fills in passwords when needed. However, it’s primarily geared toward Apple products and doesn’t have the cross-platform compatibility that some other password managers offer.
Phishing
Phishing
Definition: The fraudulent practice of sending emails purporting to be from a reputable company in order to induce individuals to reveal personal information, such as password and credit card numbers.
Phishing emails will try to sell you something or gain access to your personal information. Sometimes, the phishing email appears to be from someone you know or from a company you’re doing business with.
Remedy:
1) always check the email address of the sender. If it is unfamiliar, then it is likely spam or phishing
2) never click on a link or attachment in a suspicious email
3) use your email provider to report phishing
4) text or call the individual or company listed as sender to verify the email is legitimate. Do not forward the email before verifying that it is legitimate
Spam
Spam
Definition: Spam is simply unsolicited email sent to a large number of recipients. For example, you book a hotel through hotels.com and suddenly you’re receiving email promotions from hotels.com
Remedy:
1) unsubscribe to company emails (at the bottom of the email you’ll find the unsubscribe function in small print)
2) when you create accounts online, look for settings that allow you to regulate the emails you receive
3) report the email as spam (you’re email provider will have an easy way to do this)
4) delete emails in your spam/junk folder. Remember first to review all emails in the folder, since some legitimate emails will end up there. When in doubt, report and delete.
Website Verification
Ways to Check if a Website is Legit or Trying to Scam You
Hackers and Cybersecurity professionals put a lot of time and effort into making fraudulent websites look as legitimate as possible. Below are some ways to check if a website is legitimate or trying to scam you.
Carefully Look at the Address bar and URL
- Be sure that the site is secured by looking at the address bar (URL) to see if there is an “s” in the URL, which should look like this “https://” to start with or has a lock symbol in the address bar. This does not guarantee against a scam site, but it shows that the site owner is using secured encryption processes to transfer data and protect itself from hackers.
Check the Contact Page
- Review the options for contacting the company. If you don’t see multiple options (phone, email, live chat, or physical address) then proceed with caution.
- Note that one can fake contact details and may lead to calls being made to different call center’s which could lead to phishing scams
Review the Company’s Social Media Presence
- Most legitimate companies have some social media presence and activity. If you see the social media icons on their website, see if they link to a social media channel, and review the company reviews and see if you can find real employees of the company on LinkedIn.
- Though this would out multiple scams, it is still not a guarantee, if something looks “too good to be true, it isn’t”
Double Check The Domain Name
- Scammers will tend to create “similar” domain names to trick the user into thinking they are on a legit site, like Yah00.com or Amaz0b.net, making subtle changes that you may not even notice. Always double check the address bar to see if you have been redirected to a website that is not legitimate.
Look Up the Domain Age
- It is easy to look up the age of a website domain. Verifying the age of a site helps provide you with confidence that it has been in business for an established amount of time. Scam and fake sites usually have a short lifespan as they are rooted out early and shut down by legitimate business site owners.
Watch for Poor Grammar and Spelling
- Legitimate company websites will take great care in having a professional looking site. An excess of spelling, punctuation, and grammar errors could mean the website went up quickly. Occasional typos on a website can happen, but excessive errors could mean you are not on a legitimate site.
Walk Away If It’s Too Good to be True
- Though it is a common practice for some retailers to provide large price discounts on items to move inventory or promote a new product or service, if you find a site that offers an unbelievable deal, then think twice before continuing. If it’s too good to be true, then it probably isn’t legit.
Do Your Research
- A simple online search for the company’s reviews will tell you a lot about the business. See how recent the reviews are and if you see proactive responses from the company (where available.)
- Use the Better Business Bureau to research the reputation of a company.
Spoofing
Spoofing is a cyber trick where bad actors hide their real identity and pretend to be a trusted person, company, or system. (examples include: fake caller IDs, forged emails, or lookalike websites.
- Caller ID Spoofing: Falsifying phone numbers so a call appears to come from a local neighbor, bank, or government agency.
- The “Neighbor” Pattern: The call originates from your exact area code and matches the first three to six digits of your own phone number to trick you into thinking a neighbor or local business is calling
- The “Mirror” Trick: The incoming Caller ID displays your own name or your exact phone number.
- Immediate High Urgency: The caller claims to be from a trusted entity like the Internal Revenue Service (IRS), a government agency, or your bank, and creates an intense crisis demanding urgent action or financial payment.
- Mismatched Contact Logic: The phone screen shows a saved contact name, but the underlying numbers do not match your saved details, or the caller’s tone and script do not match the person they claim to be.
- Aggressive Data Harvesting: The caller asks you to verify sensitive information like account passwords, Social Security Numbers, or asks leading questions to force you to say the word “Yes” or “No”.
- Email Spoofing: Forging sender headers to make a message look like it came from your boss, a coworker, or a real business.
- Website (URL) Spoofing: Creating a fake page with a web address that looks almost identical to a real, trusted site.
- Text Message (Smishing) Spoofing: Sending fake text alerts that mimic official bank warnings or delivery updates.
How to Protect Yourself
- Verify the source: Never trust a caller ID, link, or email address at face value.
- Use official channels: Go directly to a company’s verified website or look up their official customer service number independently rather than using numbers provided in a suspicious message.
- Look for warning signs: Watch out for urgent language, spelling mistakes in URLs, or unexpected requests for personal information or money.
Apple Devices - iPhone, iPad, and MacBook
iPad
iPad User Guide – a searchable user guide on learning the basic of operating an iPad
iPad Support Page – a page of various weblinks for different iPhone uses including how to back up your data, managing your Apple ID, etc.
Apple’s iPad Forum – a community forum for troubleshooting iPad devices
Apple Device Support Tutorials – Follow guided exercises to gain the knowledge and skills you need to support and troubleshoot customer Apple devices.
iPhone
iPhone User Guide – a searchable user guide on learning the basic of operating an iPhone
iPhone support page – a page of various weblinks for different iPhone uses including how to back up your data, managing your Apple ID, etc.
Apple’s iPhone Forum – a community forum for troubleshooting iPhone devices
Apple Device Support Tutorials – Follow guided exercises to gain the knowledge and skills you need to support and troubleshoot customer Apple devices.
MacBook Air & Pro
MacBook Pro Essentials An easy to navigate guide by Apple for all MacBook Pro devices. Use the site’s table of contents to learn how to set-up your device, what apps come with your device and what they’re for, FAQ’s, keyboard shortcuts, security features, and more!
MacBook Air Essentials An easy to navigate guide by Apple for all MacBook Pro devices. Use the site’s table of contents to learn how to set-up your device, what apps come with your device and what they’re for, FAQ’s, keyboard shortcuts, security features, and more!
Mac Tips for Users Switching from Windows Devices Learn how to perform some common tasks
on your Mac and popular keyboard shortcuts.
MacBook Manuals Type your device name into the search bar and view it’s user-guide. Did you know that you can access device manuals on every Apple device? Download Apple’s books app, type “Apple Inc.” into the search bar and you will see all of their manuals.
MacBook Forum A community forum for troubleshooting MacBook devices.
Move Android to MAC PC Instructions from Verizon on how to transfer data from an Android smartphone to a MAC PC.
Apple Device Support Tutorials – Follow guided exercises to gain the knowledge and skills you need to support and troubleshoot customer Apple devices.
Android Devices - Smartphone, Tablet
Android Smart Phone
Android Support Page – Get manufacturer help for your Android device, searchable by brand
Samsung Phones
Samsung Support Page – a searchable page for operating all Samsung mobile devices, including set-up, basic operations, and advanced uses
Samsung User Manuals – provides links to the PDFs of all Samsung mobile device models, and provides instructions on how to access the user manual on your phone
Tablets
Chromebook
Chromebooks
New to Chromebook– Switch to a Chromebook, Set up your Chromebook, Migrate from Cloud Print, Set up your printer, Chromebook security
Chromebook shortcuts – Chromebook keyboard shortcuts
Chromebook support – Chromebook help
Jitterbug Phone
Jitterbug Flip 2
Jitterbug Flip2- User-Friendly Flip Phone
- Large screen and big, tactile buttons
- Clear, powerful, front-facing speaker
- Simple menu with “Yes” or “No” navigation
- One-touch speed dial
- Built-in voice assistant
- GPS & Bluetooth-enabled
- Hearing aid compatible: M4/T4 rating
- Front & rear cameras
- Long-lasting battery
- Urgent Response button for emergencies
Jitterbug Smart 4
The Jitterbug phone is an easy-to-use mobile device designed specifically for seniors or anyone who prefers a simple phone experience. Manufactured by Lively—a company dedicated to health and safety products for older adults—it runs on the Android operating system and this is the Smart 4 model
Jitterbug Smart4- A Simplified Smartphone
- Large screen and text
- Touchscreen smartphone with a simplified interface.
- Apps include web browser, email, apps, & more.
- Call captioning for real-time speech-to-text
- Voice typing
- Video chat
- Built-in voice assistant
- One-touch speed dial
- GPS & Bluetooth-enabled
- Hearing aid compatible: M3/T4 rating
- Front & rear cameras
- Long-lasting battery
- Urgent Response button for emergencies
Digital Learn Videos
Digital Learn is Interactive and adaptive software that allows you to learn new digital skills. There are several featured courses, a short list of courses are below. To view the additional videos please visit digitallearn.org.
Performing a Basic Search This 7-minute self-paced course is for anyone who has never used a search engine before. Learn about search engines and get started searching the internet
Intro to Email This 15-minute self-paced course is for any person new to email. Learn what email is, how to set-up an email account, how to reply to and send emails, and more.
Using a mobile device (Android) This 36-minute self paced course is for new mobile users. Learn the basic information about mobile devices and Android phones.
Using a mobile device (iOS) This 36-minute self paced course is for new mobile users. Learn the basic information about mobile devices and iOS (Apple) phones.
Excel Easy
If you’re an Excel beginner, this is the perfect place to start. Excel Easy has several tutorials on how to use Excel.
Microsoft Excel is one of the most used software applications of all time. Hundreds of millions of people around the world use Microsoft Excel. You can use Excel to enter all sorts of data and perform financial, mathematical or statistical calculations.
Learn Free
From career-boosting expertise to everyday life skills, LearnFree gives you access to certified courses, engaging episodes, and a global community of learners. Previously GCFGlobal, now LearnFree.
Topics: Microsoft Office, Computers, The Internet, Google, Job Search, Skills for Today, Creativity & Design, AI Skills & Learning.
Google Workspace Sheets & Tutorials
Learn Typing
TypingClub is the most effective way to learn how to type.
Learn touch typing online using TypingClub’s free typing courses.
It includes 650 typing games .
Keep practicing each lesson until you get all five stars.
Typing.com
Join millions of Typing.com users and learn to type at your own pace with free gamified lessons and student-led progression.
Libre Office
LibreOffice is a free alternative to Microsoft Office. It includes six separate programs; the most popular are Writer, Impress, and Calc. Writer is work processor that is a free alternative to MS Word. Impress is used to make presentations, it is a free alternative to MS PowerPoint. Calc is a spreadsheet program that is a free alternative to MS Excel. LibreOffice is completely safe to use and download as long as you download it from their official website.
LibreOffice Help Page This page includes reference materials for every LibreOffice program. Use the Module List in the top left corner to open the drop-down list and select the LibreOffice program (ex: Writer) you’re looking for help with. Alternatively, you can navigate the page by clicking through the Contents Index in the left pane. You can also keyword search at the top of the page.
LibreOffice Program Guides Download free guides specific to each LibreOffice program or order a printed copy.
Microsoft Office Reference Sheets & Tutorials
Office 365 Essential Reference Guide
Outlook 2021 Basic Reference Guide
Word 2021 Basic Reference Guide
Word 2021 Intermediate Reference Guide
Word 2021 Advanced Reference Guide
Excel 2021 Basic Reference Guide
Excel 2021 Intermediate Reference Guide
Excel 2021 Advanced Reference Guide
NorthStar Digital Literacy
NorthStar Digital Literacy offers curriculum, testing, and skills certifications for Digital Literacy volunteers and customers.
The NorthStar curriculum is aligned with the Minnesota Adult Basic Education Content Standards. Lesson plans are learner-centered and interactive. The lessons give learners multiple opportunities to build digital literacy skills through practice tasks and application of skills.
Lessons are independent of each other and are not required to be taught in sequence. They can be taught in order, or teachers may choose lessons for their class based on desired instruction for specific skills or standards.
Upon completion of each lesson, learners can take a NorthStar Digital Literacy Skills Assessment, on online, interactive test that emulates the actual software or website they are likely to use. Passing these proctored assessments provides students with a certification, which can be included on resumes and job applications to supplement their learned skills.
Take a sample assessment with NorthStar Digital Literacy online
Contact us to get set up with a NorthStar Digital Literacy Account
Windows Reference Sheets & Tutorials
Affordable Internet
Community Broadband Network
Community Broadband Network :
Is a community based, locally staffed internet provider. They believe in supporting the community they serve and that is why they never outsource our customer service or technicians. All of their staff is from Geneva, NY.
Areas Served
- Rochester
- CNY – Central NY
- FLX – Finger Lakes
- SYR – Syracuse
Services
- High Speed Internet ($39.99 a month)
- TV Basic/Plus (starting at $29.99 a month)
- Mobile ($29.99 a month)
- Landline Phone ($19.99 a month)
Empire Access
Empire Access currently serves some areas within NYS with Fiber Internet, Phone, TV, and Security. See if it’s available in your area.
Areas Served
LIVINGSTON COUNTY
Avon
Dansville
Geneseo
Lima
Mt Morris
Nunda
MONROE COUNTY
Greece
Irondequoit
Rochester
ONTARIO COUNTY
Bloomfield
Canandaigua
Farmington
Geneva
Honeoye
Manchester
Naples
Shortsville
Victor
WAYNE COUNTY
Newark
Frontier
Frontier doesn’t have a program for low-income households to get low-cost internet. Instead, Frontier offers its Fiber 200 Internet plan at $29.99 per month for 12 months (with Auto Pay)—$39.99 per month after that.
However, customers can receive a discount through the Lifeline program if they have a qualifying member in the home. Lifeline provides a discount of up to $9.25 per month for low-income families or up to $34.25 for subscribers on Tribal lands.
Spectrum
Get Affordable Internet with Spectrum Internet Assist or Internet Advantage, available to qualified households
- In-home Wi-Fi service available
- FREE modem and Security Suite
- Limited-time offer
- No data caps and no contracts
Qualifications:
A member of your household must be a recipient of one of these assistance programs:
- National School Lunch Program (NSLP)
- Community Eligibility Provision (CEP) of the NSLP
- Supplemental Security Income (for applications age 65+ only
OR
Internet Service Built For You
- 100 Mbps Internet $30 a month for 1 year
- 500 Mbps Internet $50 a month for 1 year
- 1 Gig Internet $70 a month for 1 year
Verizon
Verizon Forward provides qualifying customers with Verizon Home Internet services at a discounted price. If you participate in certain Federal Assistance programs such as SNAP, you may qualify for the Verizon Forward discount.
Affordable Devices
Computers Without a Cause
The goal of the Computers with Causes is to provide a refurbished computer gifted by generous donors towards an educational, future learning program, foster home or disabled veteran in need.
This program provides:
– Refurbished computers
We get an overwhelming amount of gifted computer requests every year. We do a strict need assessment, background, and reference check, which helps us eliminate false requests and benefit those truly in need. If you or your organization truly “are in need”, chances are we will be in contact with you. Sometimes this can be weeks, so please be patient. We have a very limited volunteer staff and strive to meet all application demands in a timely manner.
Be advised that if you are currently receiving assistance from one or more of these sources (TANF, SSI, SSDI, Welfare, Food Stamps, etc..) acceptance of tangible property, gifts, financial assistance or services (Additional income) may affect or terminate your current benefits.
Please do not call our phone lines. Our phone lines are dedicated to accepting donations.
We invite anyone in need of a working computer to complete the application below. We have a full list of the causes we support (causes) with our main emphasis being the assistance of; students, teachers, and parents, the elderly, foster homes, shelters, disabled US veterans and struggling military families, and like-minded nonprofit organizations.
We do a strict need assessment, background and reference check, which helps us eliminate false requests and benefit those truly in need. If you or your nonprofit truly “are in need” and we are able to help, we will certainly contact you. Sometimes this can be weeks, so please be patient. We have a limited volunteer staff and strive to meet all application demands in a timely manner.
Please complete the form and tell us why you are a candidate for a gifted computer. Also be advised that if you are currently receiving assistance from one or more of these sources (TANF, SSI, SSDI, Welfare, Food Stamps, etc..) acceptance of tangible property, gifts, financial assistance or services (additional income) may affect or terminate your current benefits. After the application is submitted, we will review the information provided, then review our inventory, and if we are able to assist you then you will be contacted within 30 days. All applications are valid for 30 days, so if you do not hear from us within that time frame then you can apply again.
Human IT
At Human-I-T, we create equitable access to opportunity by providing devices, internet access, digital skills training, and tech support for communities left on the wrong side of the digital divide—while at the same time, empowering businesses and organizations to do good by diverting technology from landfills to protect our planet.
We believe access to technology is a right, not a privilege. It’s what allows people to study remotely, apply for jobs, attend telehealth appointments, connect with distant family, or explore new ideas and perspectives.
This program provides:
– Laptops & Tablets
– Low-Cost Internet
– Digital Training
– Tech Support
Eligibility Requirements:
Proof can be submitted electronically, through text message, or in-person
at one of our locations at the time of purchase.
Government Assistance Program Accepted Proof:
- SNAP / EBT
- Medi-Cal / Medicaid
- SSI (Supplemental Security Income)
- SSDI (Social Security Disability)
- NSLP (National School Lunch Program)
- Public Housing Assistance or Section 8 voucher
- Lifeline
- Cal Grant Financial Aid
- Supplemental Nutrition Program for Women, Infants, and Children (WIC)
- California Alternate Rates for Energy (CARE)
- Head Start
- Temporary Assistance for Needy Families (TANF)
If the household does not receive any government benefits, they may provide proof of their yearly gross income. Households that make 250% of the federal poverty level threshold qualify for donations. Any documentation provided to prove income level must display dollar amounts that can be used to figure Annual Income. Must include the number of members in the household on purchase application.
Accepted forms of proof of income include:
- The prior year’s state, federal, or tribal tax return
- A Social Security statement of benefits
- Federal or tribal notice letter of participation in General Assistance
- A Veteran Administration statement of benefits
- A retirement/pension statement of benefits / Social Security benefits
Please note:
- Pay stubs are not accepted
- SNAP/EBT, Medi-Cal/Medicaid cards alone are not accepted.
A letter/document that confirms the active benefit is required. - The documentation must be dated within the last 6 months and it must be an active benefit.
- Households will be required to submit eligibility every 15 months.
If you meet the above eligibility requirements, please click either of the buttons below to access low-cost computers or low-income internet plans today.
If You’re Not Eligible
Don’t worry if you don’t meet our income eligibility requirements. You can still find plenty of low-cost computers, tablets, and smartphones from brands like Apple, Dell, HP, Intel, and Lenovo at our eBay store.
Plus, all proceeds from our eBay store go directly towards our efforts to shrink the digital divide and the e-waste stream.
PC's for People
PCs for People is a national nonprofit social enterprise working to get low-cost quality computers and internet into the homes of individuals, families, and nonprofits with low income. By recycling and then refurbishing computers, PCs for People provides a valuable service to businesses, families, and the planet by keeping computers out of landfills and repurposing them to advance digital inclusion.
They focus on internet solutions and computer access for individuals who need it most.
To place an order with us, customers must be currently participating in a government-based assistance program or have a qualifying household income (less than 200% of federal poverty guidelines (see chart below) or 60% of area median income). Before completing your order, PCs for People requires photo identification and income documentation to ensure that customers meet their eligibility criteria.
PC Liquidations
PC Liquidations is a company that specializes in It hardware and services, offering a wide selection of refurbished and new technology, including computers, laptops, monitors, phone systems, and more, with a focus on customer satisfaction and environmental responsibility.
Shift 2
Shift2 (Formerly known as The Shore Foundation) is a nonprofit organization with a mission to maximize the usefulness of existing technology to make a positive impact on people’s lives, the community, and the environment.
They receive, refurbish, and repurpose previously used corporate or business technology and devices—primarily laptops, desktops, and tablets.
The computers Shift2 provides (upon request) may be used for administrative purposes (to upgrade/update existing office computers), for mission-focused projects, or to provide directly to program participants to keep in their home. Shift2 wants the nonprofit organization to utilize this technology as it could best support the mission.
Any device that doesn’t meet the quality levels to redistribute is either used for parts whenever possible or is responsibly recycled down to its base materials and metals, such as plastic, aluminum, steel, copper wires, and circuit boards.
Free Tax Assistance
AARP TAX-AIDE
AARP Foundation Tax-Aide provides tax assistance to those who qualify, free of charge, with a special focus on taxpayers who are over 50 with low to moderate income. Tax-Aide volunteers are located nationwide and are IRS-certified every year.
The Tax-Aide Site Locator is up and running. Click the link below to find a location near you to request an appointment with them for free tax assitance.
Learn more about AARP Foundation Tax-Aide.
CASH - Creating Assest, Savings, and Hop
CASH offers free tax return preparation services to low-income workers including those eligible for the Earned Income Tax Credit [EITC]. Starting January, 2026
In order to be eligible for CASH’s VITA services you must meet the following requirements:
NOTE: – eligibility will be verified before your tax return is started. Filling out this paperwork is not a guarantee that CASH can complete your return. If you are not eligible after being screened, you will be informed of other tax preparation options.
- Income of $69,000 or less with dependents or $39,000 without dependents.
- Worked and lived only in New York State.
- No rental property income.
- Self-employed filers must report no loss, no employees, no inventory and business expenses under 35,000 and are not eligible for drop-off services.
- You didn’t sell any digital assets, such as NFT’s or Bitcoin
If you are Deaf or Hard of Hearing and require an ASL interpreter, we require two weeks advance notice in order to schedule an interpreter for your appointment. If you need an ASL interpreter to be scheduled for your appointment, please contact us on our website at https://empirejustice.org/cash/contact-us/ or call the CASH office at (585) 900-1004 and leave a message so a CASH representative can assist you with scheduling your appointment.
Please note: Having an appointment is not a guarantee that CASH will be able to file your taxes.
Clients will come for an in-person appointment. This will start with an intake interview, verifying that the client has all required documents printed and available for the tax preparer. The client will remain with tax preparer as they perform the tax return. When the return is finished, the client will leave with their copy of the completed return. Due to staff availability or time constraints, any appointment that is planned as an in-person appointment may become a drop-off appointment if necessary.
NYS Tax Prep Assistance
The NYS Department of Taxation and Finance offer a Taxpayer Assistance Program (TAP)
If your 2025 federal adjusted gross income (FAGI) was $89,000 or less and you have investment income of $11,950 or less, you qualify to receive free tax assistance from the department. We can help you prepare and e-file your 2025 federal and state income tax returns at no cost.
(Note: Federal adjusted gross income is defined as gross income minus adjustments to income. Gross income includes your wages, dividends, capital gains, business income, retirement distributions, as well as other income. For more information, visit the IRS at Definition of Adjusted Gross Income.)
During a pre-scheduled virtual, in-person session, or walk-in session, our department representatives will guide you through free tax preparation software, step by step, as you complete and file your own tax return. Our online tax software is a safe and secure way to file. It’s quick and easy!
For step-by-step instructions to help you prepare to file, see Get ready to e-file your income tax return.
Free Tax Sites - Self Prepared
Free TaxUSA
- AGI $51,000 or less OR
- AGI $89,000 or less and active military Press enter or space for definition of active military
- Free in all states if you qualify for a free federal return
1040 Now
You qualify to use this software provider at no cost if:
- AGI $82,000 or less and live in a qualifying state Press enter or space to expand a list of free federal states supported by this provider OR
- AGI $89,000 or less and active military Press enter or space for definition of active military
No Free state return in any state
OLT Online Taxes
- AGI $51,000 or less OR
- AGI $89,000 or less and active military Press enter or space for definition of active military
- Free in all states if you qualify for a free federal return
Tax Act
- AGI $89,000 or less and age 20-60 OR
- AGI $89,000 or less and active military Press enter or space for definition of active military
- Free in some states if you qualify for a free federal return. Check to confirm your state is free before filing.
Same criteria apply when filing with a foreign address
Tax Slayer
- AGI $19,000-$89,000 and age 67 or younger OR
- AGI $89,000 or less and active military Press enter or space for definition of active military OR
- EITC EligiblePress enter or space for more information on EITC
- Free in some states if you qualify for a free federal return
ezTaxReturn.com
- AGI $89,000 or less and age 17-85 and live in a qualifying state Press enter or space to expand a list of free federal states supported by this provider OR
- AGI $89,000 or less and active military Press enter or space for definition of active military
- No free state tax return in any state
Boces 1 - Monroe One
Monroe One
41 O’Connor Rd,
Fairport, NY, 14450
https://www.monroe.edu
Monroe One develops and implements programs and services that meet the diverse needs of general education students, special needs students with disabilities, and at-risk students. Resources are combined, when and where they are needed, to provide creative solutions that help students stay in school and ultimately achieve success, supporting Monroe One’s belief that every student can succeed.
Boces 2
Center for Workforce Development Adult Education
The Center for Workforce Development (CWD) at Monroe 2-Orleans BOCES provides a variety of industry-aligned educational solutions to prepare you for the 21st century workforce.
- Career and Technical education programs
- High school equivalency diploma
- English classes for speakers of other languages
- Job placement assistance
- And more!
Empire State University
Empire State University
680 Westfall Rd.
Rochester, NY 14620
https://sunyempire.edu/
Undergraduate Certificate Programs
Undergraduate certificates provide focused study to support a specific career interest and are applicable to at least one undergraduate area of study. Associate and bachelor’s degree program plans may include a certificate.
Current Certificates
- Certificate in Business and Environmental Sustainability (16 credits)
- Certificate in Crisis Prevention and Intervention (20 credits)
- Certificate in Entrepreneurship (20 credits)
- Certificate in Healthcare Management (20 credits)
- Certificate in Manufacturing Management (24 credits)
How to Enroll in a Certificate Program
Current SUNY Empire Students
Certificate requests can be submitted through the online Degree Add/Change Request Form. Once the Office of the Registrar processes your request, you and your mentor will receive an email.
Not currently enrolled?
If you are not currently enrolled, you can still register for a certificate program. Apply online for the certificate program only. Select the certificate option. Applicants to the undergraduate certificates are required to submit the same admissions requirements as the associate and bachelor’s degrees.
Certificate students who are concurrently enrolled in a bachelor’s degree program are eligible to apply for federal financial aid, while those students who enroll only in the certificate program are not.
Completing your Certificate
Once you complete all the requirements of the certificate, your mentor contacts the certificate program coordinator, who conducts an initial review of the student record. Upon finding that the requirements are complete, the program coordinator recommends the student for graduation to the Office of the Registrar.
MCC - Monroe Community College
1000 East Henrietta Road
Rochester, New York 14623
Phone: 585.292.2000
Monroecc.edu
Monroe Community College is a public community college in Monroe County, New York. It is part of the State University of New York. The college has two campuses; the main campus in the town of Brighton, and the Downtown Campus in the City of Rochester. The college also has off-site learning at the Applied Technologies Center, Monroe County Public Safety Training Facility and online
MCC Provides:
- Degrees
- Certifications
OACES - Office of Adult Career & Education Services
OACES
30 Hart Street
Rochester, NY 14605
(585) IMPROVE (585-467-7683)
https://oaces.net
Earn your high school diploma. Prepare for post-secondary education. Train for a career.
Do what you need to succeed and live the life you want.
OACES provides:
- Adult education classes
- High School Equivalency (HSE) exam preparation and testing
- Career and technical training
- English classes for speakers of other languages
- Job placement assistance
- And more!
REOC - Rochester Educationl Oppurtunity Center
The SUNY EOCs are a system of educational enterprises that serve eligible adult learners.
As part of this system, the Rochester Educational Opportunity Center will deliver comprehensive, community-based academic and workforce development programs and provide support services leading to enhanced employment opportunities, access to further education, personal growth and development.
REOC provides:
- High School Equivalency
- College Prep
- English for speakers of other languages
- Offers several Occupational Trades
- Early Childhood Development training and certification
- Business & IT training and certification
- Healthcare training and certification
Identity Verification Websites
Digital identity verification is the the online process of confirming someone’s identity, ensuring they are who they claim to be. It involves using digital data points and various methods to verify a person’s identity when they sign up for online services or log into a digital platform.
Login.gov is owned and operated by the U.S. government, specifically through the General Services Administration (GSA). It’s a single sign-on service used by multiple government agencies to provide a secure and convenient way for users to access online services with a single username and password.
To create a secure Login.gov account, you will need to provide a few pieces of information to securely sign in to protect your identity/information.
- Password – Passwords must have at least 12 characters and should not include commonly used words or phrases.
- One or more Authentication methods
- One-time code sent to your phone or email
- Biometrics -face or fingerprint to unlock
- Federal government employee or military identification (PIV/CAC)
- Using both a password and another method makes it difficult for others to access your information.
ID.me is an American online identity network company that allows people to provide proof of their legal identity online. In the wake of the economic downturn caused by the COVID-19 pandemic, ID.me was contracted by numerous state unemployment agencies to verify the identities of claimants. The US Internal Revenue Service also uses ID.me as its only online option in accessing its online taxpayer tool
To create a secure ID.me account, you will need to provide a few pieces of information to securely sign in to protect your identity/information.
- Valid email address (make sure when typing it in that it is spelled correctly)
- Enter a Strong password
- After creating an account follow the prompts to verify your identity’
- You will need to upload a photo of your Driver’s license, state identification, passport, or passport card.
- You will be prompted to take a video selfie to verify your face matches the identification you provided
- If they are having a hard time verifying your identity, they may ask for a secondary document like social security card, insurance cards, or possibly a video call requiring you to present your original documentation.
Federal Resources
Government Benefits, Grants, and Loans – Learn about government programs that provide financial help for individuals and organizations
Medicare – Medicare is health insurance for people 65 or older. You’re first eligible to sign up for Medicare 3 months before you turn 65. You may be eligible to get Medicare earlier if you have a disability, End-Stage Renal Disease (ESRD), or ALS (also called Lou Gehrig’s disease).
NYS Resources
NYS Dept of Motor Vehicles – Permit or license, car registration, driving regulations
NYS Medicaid – New York’s Medicaid program provides comprehensive health coverage to millions of lower-income New Yorkers
NY State of Health Official Health Plan Market Place–Browse low-cost, quality health insurance options
NYS Social Programs – Learn about Social Programs offered for low-income individuals/households, people with disabilities, and veterans
NYS myBenefits – Create or login to your NYS benefits account to register for HEAP, SNAP, recertify your benefits, and more
NYS ACCESS (Adult Career & Continuing Education Services) – Resources to serve the education and employment needs of adults in New York State
Directory of all NYS Agencies – Locate the website, social media, and up-to-date contact for information for all NYS departments, agencies, and committees
Directory of all NYS Services – Find out how to apply for and access services such as the Empire Pass, applying for the Excelsior Scholarship, or starting an LLC
Public Housing
Rochester Housing Authority – Apply for public housing.
Taxes
NYS Dept. of Taxation & Finance – Tax information, file state returns
Internal Revenue Service – Tax information, account sign in, file federal returns
Utilities
RG&E – Rochester Gas and Electric Company.
Fairport Electric – Covers the Village of Fairport and most of the Town of Perinton. View a searchable map of their covered area. Unfortunately, if your home or business is outside of their covered area, they will not be able to serve you.
Monroe County Water Authority – Authority created by New York State statute to supply clean water to residential, commercial and industrial customers
Spencerport Village Electric – Available only in the village of Spencerport.
ABC - Action for a Better Community
ABC
400 West Ave
Rochester, NY 14611
585-325-5116
abcinfo.org
Action for a Better Community is a Community Action Agency that promotes and provides opportunities for low-income individuals and families to become self-sufficient.
ABC Programs:
- Action Front Center
- Adult Education Services
- Bridges 2 Success
- Community Building in Action
- Employment Retention Investment Curriculum
- Energy Conservation Program
- Financial Freedom Project
- Head Start & Early Head Start
- High Impact Prevention Services for Youth
- New Directions
- Office of New Americans
- Prowd
- Save our youth
- Strategies 2 sucess
- Street Manager
- Strengthening Working Families Initiative
- Summer Youth Employment
- Training in Employment and Soft Skills
ABC
CFC - Catholic Charities Family & Community Services
Catholic Charities Family and Community Services provides housing, employment, and coordination of care to help people of all ages and all walks of life live independently with dignity while facing the challenges of addiction, aging, mental illness, HIV, poverty, intellectual and developmental disabilities, and immigration.
Services
Behavioral Health
Coordinated Care and Support for People of all ages
Employment and Independence
Housing and Stabilization
Intellectual & Developmental Disabilities
Refugee & Immigration Services
Support for Families & Children
HEAP - Home Energy Assistance Program
Home Energy Assistance Program (HEAP) 2025-2026 Regular HEAP Should be opening open by November 15th
A federally funded program that assists low-income households in meeting the high costs of home heating. (heating supply can be natural gas, electric, oil, coal, propane, wood pellets, corn, or kerosene)
If you are eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off.
Eligibility and benefits are based on income, household size, the primary heating source, and the presence of a household member who is under age 6, age 60 or older or permanently disabled.
Benefits are given directly to the energy supplier not the recipient.
Your household may be eligible for a Regular benefit if:
A member of your household is a United States Citizen or qualified alien
Your household’s gross monthly income is at or below the current income guides for your household size
You receive Supplemental Nutrition Assistance Program (SNAP) benefits
You receive Temporary Assistance
You receive Code A Supplemental Security Income (SSI Living Alone)
| Base Benefit Amount | Living Situation |
|---|---|
| $21 | Eligible households that live in government subsidized housing or a group home setting with heat included in their rent. |
| $45 or $50 | Eligible households who have heating costs included as part of their rent. |
| $900 + applicable add-ons | Eligible households whose primary heat is oil, kerosene, or propane and who make direct payments to the vendor for heating costs. |
| $635 + applicable add-ons | Eligible households whose primary heat is wood, wood pellets, coal, corn or other deliverable fuel and who make direct payments to the vendor for heating costs. |
| $400 + applicable add-ons | Eligible households whose primary heat is electricity or natural gas and who make direct payments based on their household’s actual usage to the vendor. |
Regular Benefit Add-Ons for Households Paying Directly for Heat
The amount of the base Regular benefit will be increased by $61 if the household’s gross income is in the Tier 1 income range.
How to apply for Regular Benefits
Online:
at myBenefits.ny.gov
By phone:
(585)753-6209 or (585)753-6477
In-person:
You may apply in person at your HEAP Local District Contact.
In writing:
Print and mail the completed HEAP application
The 2024-2025 First and Second Emergency closed April 7, 2025
- Eligibility is based on income, available resources, and the type of emergency
Emergency HEAP benefits and eligibility are based on:
- income,
- available resources, and
- the type of emergency
You may be eligible for an Emergency HEAP benefit if:
- Your electricity is necessary for your heating system or thermostat to work and is either shut-off or scheduled to be shut off or
- Your electric or natural gas heat is off or scheduled to be shut-off or
- You are out of fuel, or you have less than one quarter tank of fuel oil, kerosene or propane or have less than a ten (10) day supply of wood, wood pellets, corn, or other deliverable heat source.
and
- Your household’s gross monthly income is at or below the current income guides for your household size as posted in the table below or
- You receive Supplemental Nutrition Assistance Program (SNAP) benefits or
- You receive Temporary Assistance (TA) or
- You receive Code A Supplemental Security Income (SSI) Living Alone and
- The heating and/or electric bill is in your name and
- Your household’s available resources are:
- less than $2,500; or
- less than $3,750 if any member of your household is age 60 or older, or under age 6.
| Type of Emergency | Amount |
|---|---|
| Heat Related Domestic (electric service required to operate heating equipment) | $185 |
| Natural Gas Heat Only | $400 |
| Natural Gas Combined with Heat Related Domestic | $585 |
| Electric Heat Combined with Heat Related Domestic | $585 |
| Non-utility heating fuel (oil, kerosene, and propane) | $900 |
| Non-utility heating fuel (wood, pellets, coal, corn, etc.) | $635 |
Heating Equipment Repair and Replacement
The 2024-2025 Heating Equipment Repair and Replacement benefit closed May 9, 2025
- If you are a homeowner and eligible, the Heating Equipment Repair and Replacement benefit can help you repair or replace your furnace, boiler and other direct heating equipment necessary to keep your home’s primary heating source working.
- Benefit amounts are based on the actual cost incurred to repair or replace your furnace, boiler, and/or other essential heating equipment, $4,000 for a repair and $8,000 for a replacement.
- You may call your HEAP Local District Contact to apply. An eligibility interview is required for all HERR applications, but may be completed with applicants in person or by telephone. Your local district contact will decide if you meet all the eligibility conditions, including the income and resource requirements. The district will provide more information on how to submit the application and required documentation.
Clean and Tune Benefit
The 2024-2025 HEAP Clean and Tune benefit closed May 9, 2025
- Eligible households can receive energy efficiency services, which includes the cleaning of primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $500. No additional HEAP cash benefits are available.
- Your household eligibility requirements include filing out a Clean and Tune benefit application with your local department of social services, providing all necessary documentation, and the household must reside in an eligible living situation.
Cooling Assistance Benefit
The 2024-2025 Cooling Assistance opened April 15, 2025.
- If you are eligible, you may receive one Cooling Assistance benefit per applicant household for the purchase and installation of an air conditioner or a fan to help your home stay cool.
- In circumstances where an air conditioner cannot be safely installed, a fan will be provided.
- Only one air conditioner or fan, not to exceed $800 with installation for a window, portable air conditioner, or fan and not to exceed $1,000 for an existing wall sleeve unit, will be provided per applicant household. No additional HEAP cash benefits are available.
LROC - Library Resource Outreach Center - Rochester Public Libraries
Library Resource Outreach Center (LROC) is a collaboration between the Rochester Public Library and local human service agencies to offer services to the homeless, those in danger of becoming homeless, and those in need of access to the various resources listed below, without barriers.
• There are no eligibility standards for services
• No appointments necessary
• We work to eliminate or lessen barriers to other services
LROC is staffed by employees of Person Centered Housing Options, MC Collaborative, and Volunteer Legal Services as well as interns and volunteers.
LROC can connect patrons to services and resources, including:
• Housing
• Food
• Clothing
• Shelter
• Income
• Case management
• Medical care
• Legal assistance
• Employment
Central Library Hours & Contact
Tuesdays: 1pm-3pm
Wednesdays: 10am – 12pm
Thursdays: 1pm-3pm
Fridays: 1pm – 3pm
Phone: 585-428-8110
Email: libraryresourceoutreachcenter@gmail.com
LROC is located on the 3rd floor of the Bausch & Lomb Public Library Building of the Central Library of Rochester & Monroe County,
115 South Ave., Rochester, NY 14604
Rochester Housing Authority - Housing Choice Voucher Program( formerly section 8)
The Housing Choice Voucher (Formerly Section 8) Program is a federally-funded HUD program which subsidizes the rents of eligible low-income households.
Assistance is tenant-based. This means families can live in a qualifying rental unit of their choosing anywhere within the RHA jurisdiction or, if the family is eligible, they are able to “port” their voucher and move anywhere in the country.
For a unit to qualify for the program, the rent must be reasonable in comparison to other similar unassisted units in the area. The unit must also pass a Housing Quality Standards (HQS) inspection and maintain HQS standards throughout the term of the contract with RHA.
The family will typically pay 30 to 40% of their monthly income for shelter (rent plus utilities). RHA will enter a Housing Assistance Payments (HAP) Contract with the owner to pay the remaining balance.
Applicants on the Rochester Housing Authority Housing Choice Voucher Tenant-Based waitlist.
Eligibility for a housing voucher is determined by RHA and is based on the total annual gross income and family size. Eligible families cannot exceed the 50% of the median income for the Rochester area.
Eligible families must be US citizens and specified categories of non-citizens who have eligible immigration status. RHA will also examine the criminal background and prior Housing Choice Voucher history of any adult member of the household.
New Lobby Hours at 675 W. Main St.
[October 1, 2024] The lobby is now open Monday through Thursday 8:30 AM until 4:30 PM. It is best to arrive no later than 4:00 PM to be assured someone will be able to meet with you. The doors may close at 4:15 PM to new arrivals. It is also open on Friday from 8:30 AM until 12:00 noon. Try to arrive by 11:30 AM if you can. Please be patient as we serve people in the order they arrive. We continue to do our best to serve and assist you!
Rochester Works - Employment & Workforce Development Services
Rochester Works offers free employment and workforce development services for every job seeker – the parent, the caregiver, the student, the veteran, the upstart, the entrepreneur.
Services
5 Steps Program
Enhanced Programming
Group Programming
Individual Programming
Online training with Coursera
Recruiting Events
Selective Service Registration
Resources And Support Services
Ticket to Work
Training Grants
Job Readiness Training
Youth Career Center
Snap - Supplemental Nutrition Assistance Program
The Supplemental Nutrition Assistance Program (SNAP) is the largest federal nutrition assistance program. SNAP provides benefits to eligible low-income individuals and families via an Electronic Benefits Transfer card. This card can be used like a debit card to purchase eligible food in authorized retail food stores.
Eligibility is based of your Gross monthly income — that is, household income before any of the program’s deductions are applied — generally must be at or below 130 percent of the poverty line.
Applicants must live in the state in which they apply and meet certain bank balance limits. A household with an elderly (over 60) or disabled household member may have a higher bank balance limit.
You can apply online at Mybenefits.ny.gov, Download an application and mail to/drop off at 691 St. Paul St. Rochester, NY 14605, Call 585-753-6960 to have an application mailed to you, or you can pick up an application at 691 St. Paul St. Rochester, NY 14605.
If everyone applying is over 60 years old and/or disabled, you can use this new simplified application and mail to/drop off at 691 St Paul St. Rochester, NY 14605.
When the application is submitted, you will be screened for expedited benefits and, if eligible, the benefit will be issued within five business days. You will be contacted by phone for the screening interview, if applicable, and mailed an appointment for a SNAP telephone interview. You will not need to be seen in person.