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Our Stories


Digital Literacy

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We’re creating digital citizens!

While the Finger Lakes region is an internationally recognized center for optics and technology, there is a huge gap that threatens to permanently disenfranchise wide segments of our community.

Get the latest report on our achievements

Become a volunteer. Register Now! for training

Donate to Digital Literacy. Email coordinator Brian Kane

Hours and locations

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19.4% of Rochester households do not have computers. In Greece, it’s nearly 11%. And, that’s just part of the problem. 60% of those who begin online job applications can’t complete them. Lack of computers in homes or easy access to the internet has serious economic and social consequences for our community. Computer skills become much harder to acquire, and access to invaluable information, good and services is severely constricted.

Without a computer, computer skills and internet access, it is impossible, or nearly so, to:

  • create a resume
  • write a cover letter
  • set up an email account
  • find a job
  • find a doctor
  • get a driver’s license
  • apply for Fafsa and other student loans
  • get into college
  • find a bus route
  • find “how-to” videos to maintain your apartment or home
  • find a “how-to” video to fix your car
  • find a mechanic
  • get a passport
  • find a decent restaurant
  • connect to friends and family via social media
  • make travel plans or buy an airplane ticket
  • find out when the library opens
  • find a phone number
  • The list goes on.


Digital Literacy provides one-to-one assistance to program participants seeking help learning new computer skills, resolving challenges like internet access, completing demanding online tasks like applications, and other computer-based needs. Volunteer navigators are located at 5 city libraries (Arnett, Lincoln, Lyell, Phillis Wheatley and Sully), Greece Community Education (200 Alcott Road, Greece) and Veterans Outreach Center (447 South Avenue, Rochester). Hours and locations


  • Our participants come from 29 zip codes in the Monroe County area
  • 25.3% of our participants come from 14621
  • 58% of our participants live in high poverty neighborhoods


  • 95% of our participants learn new computer skills, complete essential tasks, or become more marketable for employment
  • Our participants …
    • Acquire new technology-related skills
    • Learn how to access key resources and information
    • Get one-to-one workforce preparation assistance
    • Resolve their technology-related issues
  • Over 520 free flash drives made our participants more digital and mobile this year
  • An estimated 600 job applications were completed with participants
  • Navigators contribute the in-kind equivalent of tens of thousands of dollars in volunteer time


  • Get your questions answered with Digital Literacy FAQs
  • Register now! for our Digital Literacy Orientation/Training
  • All you need is:
    • 3 years experience on a PC
    • Knowledge of Google and its apps
    • An ability to work at community sites with diverse people
    • Patience and flexibility
  • Email Digital Literacy coordinator Brian Kane for more information


Become a Digital Literacy Financial Partner today! Email Brian Kane for more details now.